Product status
StayLedger AI Assistant is in development and testing. Some capabilities are implemented, some are under test, and omnichannel or PMS actions remain on the roadmap.
FlowNexa is developing an AI assistant layer that connects a knowledge base and controlled PMS data, aimed at supporting guests and operations teams on one platform.
Product
A product developed by FlowNexa
Status
In development and testing
Industry
Hospitality technology
In testing
Current product status
PMS AI
Target controlled architecture
Roadmap
Planned channels and copilot
StayLedger AI Assistant
A property-aware assistant answers recurring questions, then hands off to the right person when needed. Product status is labeled clearly on the detail page (implemented / in testing / roadmap).
Conversations from an approved knowledge base
Answers prioritize business-provided, approved content.
Controlled answer scope
Source configuration and human handoff reduce out-of-scope replies.
Permissioned PMS data access
Testing room/booking status queries through permissioned tools.
Staff handoff with context
Testing escalation when questions exceed the safe scope.
Website / Facebook / Zalo channels
Product direction — expand after testing and operational approval.
Internal operations copilot
Planned capability for reception and managers to ask operational questions.
PMS actions and webhooks
StayLedger AI Assistant is in development and testing. Some capabilities are implemented, some are under test, and omnichannel or PMS actions remain on the roadmap.
Connects a knowledge base and controlled PMS data — currently in development and testing.
Reduces inaccurate replies by prioritizing business-approved content sources.
Website/Facebook/Zalo and an internal copilot are directional — not claimed as production-ready.
Workflow
Guest or staff asks a question
Scope and data sources are identified
Knowledge base or PMS tool is queried (when approved)
Permissions and scope are checked
In testing
Current product status
PMS AI
Target controlled architecture
Roadmap
Planned channels and copilot
Register for updates when the product is ready — this is not a request to build a custom lookalike product.
Register for updates when readyOn the roadmap — not a currently offered capability.
Answer, log, and escalate when needed
Guest or staff asks a question
Scope and data sources are identified
Knowledge base or PMS tool is queried (when approved)
Permissions and scope are checked
Answer, log, and escalate when needed