The FlowNexa AI chatbot advises from the content your business provides, supports visitors after hours, and hands off to staff when needed. You focus on customers; FlowNexa runs the technology behind the scenes.
Managed deployment · See Vietnam standard package on Pricing · International terms by discussion
flownexa — AI chatbot
✨ Interactive Live Demo
AI
FlowNexa AI Assistant
…
Ask a question...
Approved knowledgeBusiness-approved source
Scoped AI answerWhen knowledge covers the ask
Human handoffWhen out of scope or judgment needed
How it works
How the chatbot answers with control
From the content you provide → knowledge → controlled AI → an answer or human handoff.
01Business contentSite, FAQ, docs
02Knowledge base
03Controlled AIRetrieval + guardrails
04Answer
05Lead / Human handoff
Business benefits
More than FAQ answers — the chatbot helps your website serve customers better
You embed the chat widget. FlowNexa deploys, builds the knowledge base from approved content, monitors, and maintains.
Respond to customers 24/7
Share basic information even after hours or when your team is busy.
Reduce repetitive questions
Help with common questions about products, services, hours, policies, and process.
More consistent information
The chatbot is configured to prioritize content your business has confirmed.
Handoff when a person is needed
Route visitors to staff or the right contact channel when the question is beyond scope.
Real-world scenarios
When does the chatbot help your customers?
A visitor is exploring a product or service
Question→
Knowledge→
Answer→
Escalation
Situation: They want to understand scope, process, or differences before speaking with staff.
Chatbot: The chatbot advises from content your business provided: service descriptions, basic conditions, and next steps.
When a person takes over: When they need in-depth advice or a custom quote, the chatbot routes them to staff or a contact form.
A visitor needs help after hours
Visitor→
Conversation→
Qualification→
Form / Lead
Situation: Questions arrive at night, on weekends, or when the team is busy — demand is easy to miss.
Chatbot: The chatbot replies with basic information immediately, using content your business has confirmed.
When a person takes over: If a person must handle it, the chatbot points to a contact channel so your team can follow up during business hours.
Questions about policy, process, or contact details
Intent→
AI understands→
Relevant products→
CTA
Situation: Repeated questions about hours, policies, process, or how to get in touch overload the team.
Chatbot: The chatbot prioritizes answers from approved FAQs and content so information stays more consistent.
When a person takes over: When a policy has exceptions or needs a case-by-case decision, the chatbot hands off to staff.
The question needs a person
Trigger→
Workflow→
Processing→
Business action
Situation: The visitor has a complex case, a complaint, or a request beyond approved content.
Chatbot: The chatbot does not stretch beyond its configured scope; it states the limit and explains the next step.
When a person takes over: The visitor is directed to staff or the appropriate contact channel so an owner can take over.
A knowledge base from the content you provide
FlowNexa builds the chatbot knowledge base from your website, FAQs, documents, and other content you provide. The chatbot is configured to prioritize confirmed sources when it replies.
AI Chatbot on the website — demo interface
Real visitor experience of the AI chatbot on a demo website — from desktop to mobile. This is a demo environment, not a live customer production deployment.
Chatbot on the website
Demo customer experience of the AI chatbot on a website — desktop view.
Product interface gallery. Use the buttons to select a larger preview.
Supported channels
Meet customers across the channels they already use
Connect your website and supported messaging channels to a managed AI chatbot with centralized business knowledge and conversation management. Channel connection depends on business account or page authorization and FlowNexa-managed deployment — not one-click self-serve activation.
Website Widget
Zalo Official Account
Facebook Messenger
FlowNexa
KnowledgeResponse
One request: channel → FlowNexa → approved knowledge → response. Then stop.
Website Widget
Zalo Official Account
Facebook Messenger
Platform channel support is separate from Standard package entitlement. Deployment scope: Pricing · Contact
Serve customers across languages with the same governed knowledge
FlowNexa prioritizes five primary chatbot languages so growing businesses can engage visitors without maintaining separate knowledge bases for every market.
VietnameseTiếng Việt
English
Chinese中文
Japanese日本語
Korean한국어
Language coverage is a product capability of the managed chatbot — not a claim that this corporate website is localized in all five languages. Linguistic quality depends on approved content and configuration.
Plan scope
Standard, optional extras, and separately quoted integrations
Standard plan
Website AI chatbot
Knowledge base from approved content
Standard branding
FAQ and contact configuration
Basic human handoff or contact routing
FlowNexa-managed platform operations
Usage monitoring
Optional extras
Higher conversation or AI-response limits
Custom dashboard or reporting
Additional workflows within an agreed scope
Additional websites or chatbots
Integrations, quoted separately
CRM, ERP, PMS, or custom API
Zalo, Facebook, WhatsApp
Realtime order or status lookup
Transactional workflows
Private infrastructure or advanced SLA
How it works
Three steps to put an AI chatbot on your website
01
Provide content
Share approved business content and confirm what the chatbot may answer.
02
FlowNexa deploys
We configure, apply standard customization, and operate the chatbot on our managed platform.
03
Embed and use
Add the AI chat widget to your approved website and use the annual subscription.
FlowNexa operates — your business provides content
FlowNexa manages
Shared platform and infrastructure
AI model and knowledge-base operation
Monitoring, backups, security, maintenance, and platform updates
Chat widget and standard management dashboard
Usage tracking and operational support
Your business manages
Provide accurate, lawful, approved business content
Confirm what the chatbot may and may not answer
Assign a content owner
Review important content changes
Cooperate on website installation
Pay the subscription and approved overage or add-on charges
Security & control
Scoped answers, human handoff, and controlled operations
Content scope
The chatbot is configured to prioritize replies within your approved business content, and to hand off or direct visitors to the right support channel when needed.
Human handoff
Configure contact routing when a person is needed.
Monitoring & backups
FlowNexa monitors, backs up, and maintains the shared platform.
Platform security
Security updates and platform operations are handled by FlowNexa.
Pricing
Standard plan — annual subscription
One transparent fee. Full limits and commercial terms are on the Pricing page.
Vietnam Standard package
AI Chatbot Standard
VND 8,900,000/year
Excluding VAT
Included features
One website and one AI chatbot
Automated customer support, 24/7
Business knowledge base
Lead capture
Fully managed deployment and operations by FlowNexa
Chatbot performance insights
Fair Usage Policy
Includes AI usage resources within the plan. FlowNexa provides advance notifications when usage approaches the plan limits and offers upgrade options when needed.
FlowNexa deploys and operates the technical platform and AI cost within plan limits. Your team provides approved content and answer scope.
What does the subscription fee include?
Subscription fees cover platform use and operations within plan scope. Integrations or custom development are assessed and quoted separately.
Does selecting a plan online create an order?
No. FlowNexa is a B2B service-introduction website. Selecting a plan or submitting a form is not an online order or electronic contract. Commercial scope takes effect only through an approved quotation, order form, or contract.
Does FlowNexa train a dedicated AI model for each customer?
No. FlowNexa configures a knowledge base from your approved content on a shared platform — that is not the same as training a dedicated foundation model for each customer.
Ready to put an AI advisory channel on your website?
Start with an AI chatbot FlowNexa deploys and fully manages — without running an AI system yourself.
