Business hours
Standard requests are handled during Vietnam business hours, typically within one business day. 24/7 coverage applies only when stated in a managed-services contract.
hello@flownexa.ai · 0948 279 029
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Support
Support Center
Channels, business hours, and priority guidance for FlowNexa customers and prospects.
Priority
Contracted support customers are prioritized by the severity levels agreed in their engagement.
Support policy →Channels
hello@flownexa.ai for consultations and general support. platform@flownexa.ai for security-related reports.
Phone / Zalo
0948 279 029 — suitable for quick coordination during business hours.
Messenger
Official FlowNexa Messenger channel listed on the website.
Contact form
Use the Contact page for new consultation requests with context.
Severity bands
Detailed contractual SLAs override this public guidance when present.
Critical — production down
Prioritised for customers with active support agreements covering production systems.
High — major degradation
Addressed ahead of non-urgent changes; response target depends on contract.
Normal — questions & changes
Handled in standard business-hours queue, typically within one business day.
Support FAQ
I am not yet a customer. Can I get support?
Yes — use Contact for consultations. Pre-sales questions are handled as business enquiries, not production incident support.
Where is the formal policy?
See the Support Policy in the Legal Center for scope, limits, and entity details.
For security and Responsible AI posture, visit the Trust Center
Start today
Ready to bring AI into your business safely?
Start with a practical consultation to identify the right AI use case, required data, integration approach, risk boundaries, and MVP roadmap.
We onboard at most three new customers per month to protect delivery quality.