How FlowNexa approaches security, data protection, Responsible AI, and support for business engagements.
Operational boundaries
After an evidence check, the system can answer, clarify, abstain outside scope, or hand off to a person.
Possible outcomes
Answer
Evidence found
Clarify
Need context
Abstain
Out of scope
Human handoff
Needs a person
Topics
A concise view of security, data handling, Responsible AI, and support. Full policy documents live in the Legal Center.
We apply least-privilege access, TLS in transit, environment-appropriate backups, and controlled change for systems FlowNexa operates. Project-specific controls are defined in contracts — we do not claim ISO or SOC certifications we do not hold.
Customer workloads are typically delivered on cloud or hybrid foundations (AWS, Azure, or Kubernetes) agreed per engagement. FlowNexa’s own public website and CMS run on hardened container platforms with monitoring and backup routines.
Website contact data is handled under our Privacy Policy. Delivery projects process customer data only as instructed in the engagement agreement. Enterprise customers may request a Data Processing Agreement during negotiation.
AI workflows are designed with knowledge boundaries, human approval for critical actions, scoped API permissions, and audit visibility. AI outputs require human review for business-critical decisions.
We do not publish a generic public uptime percentage. Availability targets, response times, and managed-service SLAs are defined in customer contracts when applicable.
Standard requests are handled during Vietnam business hours, typically within one business day. Channels and severity guidance are described in the Support Center and Support Policy.
Report security findings to platform@flownexa.ai or hello@flownexa.ai. Please avoid exploiting systems beyond responsible disclosure. See security.txt and the public Security Policy for contact preferences.
Policy documents
For policy documents, payment terms, and company details, visit the Legal Center
Start with one practical use case, then expand step by step with AI, automation and cloud services that fit your real operations.
FlowNexa prioritizes delivery quality for every managed chatbot engagement.
