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Data processing overview

Official FlowNexa policy document. This page is informational and may be supplemented by project contracts.

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Updated: July 13, 2026

On this page

  1. 1. Roles
  2. 2. Purpose
  3. 3. Customer instructions
  4. 4. Subprocessors
  5. 5. Dedicated DPA
  6. 6. Contact

1. Roles

For website contact data, FlowNexa is typically the controller. In delivery projects, FlowNexa may process customer data on documented instructions (processor).

2. Purpose

To deliver agreed services, support operations, protect security, and meet legal obligations.

3. Customer instructions

When acting as processor, FlowNexa processes data only under contract and lawful customer instructions.

4. Subprocessors

Infrastructure or email providers (for example cloud platforms, AWS SES) may be used with appropriate safeguards. Details are listed in a DPA/contract on request.

5. Dedicated DPA

Enterprise customers may request a supplemental Data Processing Agreement during contract negotiation.

6. Contact

FLOWNEXA COMPANY LIMITED (Tax ID: 0319612776). Address: 228/6 Au Duong Lan, Chanh Hung Ward, Ho Chi Minh City, Vietnam. Email: hello@flownexa.ai. Phone: 0948 279 029.

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FlowNexa helps growing businesses deploy and operate managed AI chatbots for customer support, lead engagement, and business workflows — without building the AI stack themselves.

FLOWNEXA COMPANY LIMITED

Tax ID: 0319612776

Address: 228/6 Au Duong Lan, Chanh Hung Ward, Ho Chi Minh City, Vietnam

Website: flownexa.ai

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