1. Purpose
FlowNexa receives and handles complaints about consulting, delivery, support, or website content in a transparent and timely manner.
2. Channels
Email hello@flownexa.ai or call 0948 279 029. You may also use the website Contact form. Please include company name, contact person, a clear description of the issue, and supporting evidence if available.
3. Response time
FlowNexa acknowledges complaints within one business day and provides a resolution path or progress update within a reasonable time depending on complexity.
4. Process
Step 1: receive and classify. Step 2: clarify with the customer if needed. Step 3: propose a resolution. Step 4: implement and confirm outcome. Unresolved disputes should first be negotiated before other remedies under Vietnamese law.
5. Confidentiality
Complaint information is handled under the Privacy Policy and shared internally only as needed to resolve the matter.
6. Receiving entity
FLOWNEXA COMPANY LIMITED (Tax ID: 0319612776). Address: 228/6 Au Duong Lan, Chanh Hung Ward, Ho Chi Minh City, Vietnam. Email: hello@flownexa.ai.